For goods purchased on Al's attic ladders and not fitted we operate a policy where a full refund is issued on goods returned in perfect condition and in original packaging within 14 days of purchase.

Cooling off period.

The cooling-off period. When you buy online, you are given a cooling-off period of 14 calendar days. The cooling off period ends 14 days after you receive the goods. In the case of a contract for a service, the cooling-off period ends 14 days after the contract starts. Before the end of the 14 days, you can cancel the order and get a refund. In the case of goods, you must also return the item.